Refund Policy

1. Made-to-Order & Bespoke Items
All artworks, prints, frames, mirrors, and bespoke pieces are made to order. For this reason, items are non-refundable and non-returnable once production has begun, unless they are faulty or damaged in transit.

​

2. Deposits
A 60% deposit is required to begin production. Deposits are non-refundable once materials have been ordered or work has started.

​

3. Cancellations
Orders may be cancelled within 48 hours of confirmation. After this time, the deposit will be retained to cover materials, preparation, and production time.

​

4. Damaged or Faulty Items
All items are inspected and carefully packed before dispatch.
If your order arrives damaged or faulty, you must notify us within 48 hours of delivery and provide clear photographs of:

• The damaged item

• The packaging

• Any visible faults

We will assess the issue and, where appropriate, offer:

• A repair

• A replacement

• A partial or full refund

• ​

5. Colour Variations
We take great care to match colours as accurately as possible. However, slight variations may occur due to lighting, screen displays, materials, or printing processes. These are not considered faults and are not eligible for refunds.

​

6. Installation Issues
We are not responsible for damage caused by unsuitable wall conditions, hidden services, or incorrect installation instructions provided by the client.

​

7. Refund Processing
Approved refunds will be processed using the original payment method within 5–10 working days of confirmation.

​

8. Contact Us
If you have any questions regarding refunds or returns, please contact:

Brushh- Charlotte Kantharia 
brushhinteriordesign@outlook.com
07470500131